Introduction

The web is filled with tools to enable participation, collaboration and discussion, but it can be difficult to know where to start.

This resource aims to give you a few pointers to help get you started. It’s based on a combination of our own experience, discussion with other practitioners and knowledge of good engagement principles and practice. It covers:

1. Where to start;
2. Synchronous (same time) vs. asynchronous (different times) participation;
3. The different uses of digital tools;
4. Digital tools database;
5. Other resources.

This resource was first published as a blog post on our site in May 2020.