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Our Projects: Institution

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How can the NHS in Scotland meaningfully engage the public?
Supporting NHS Boards in Scotland

How can the NHS in Scotland meaningfully engage the public?

NHS Boards across Scotland (in common with the situation across the UK) are currently witnessing a massive c…
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Does the public have anything to add to strategic infrastructure decisions?
Engagement with Water Policy in Scotland

Does the public have anything to add to strategic infrastructure decisions?

Increasingly the need to listen to the voices of the public is being seen as an essential component of good…
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How do the public balance the need for incentives and regulation in energy policy?
Home-owner engagement in energy efficiency policy

How do the public balance the need for incentives and regulation in energy policy?

The Scottish Government has established a set of ambitious climate change targets for Scotland, including th…
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What do consumers value most from Post Office Outreach Services?
Developing a consumer-centered monitoring framework for Post Office Outreach services

What do consumers value most from Post Office Outreach Services?

In early 2017 the Consumer Futures Unit (CFU), part of Citizens Advice Scotland, embarked on programme of de…
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Why engage when you have a competitive monopoly?
Strengthening the Consumer Voice in Energy Network Company Price Controls

Why engage when you have a competitive monopoly?

Energy transmission and distribution network companies, unlike most commercial enterprises within the energy…
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What can the public contribute to the water, postal and energy sectors?
Public participation in the regulated industries

What can the public contribute to the water, postal and energy sectors?

Despite a growing recognition that public input can enhance policy and decision making (particularly when th…
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Can citizens participate at the heart of NHS decision-making?
NHS Citizen

Can citizens participate at the heart of NHS decision-making?

Despite its high public profile, the NHS is very closed to direct citizen influence. NHS Citizen was an expe…
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What is the library of the future?
Envisioning the library of the future

What is the library of the future?

Public libraries are going through a period of intense uncertainty and transition. With public funding being…
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